Getting Paid

Setting up your payout method, understanding fees, and tracking earnings.

Platform Fee

SpaceLoud takes a 25% platform fee from influencer earnings.

When you complete a booking, 25% goes to SpaceLoud and you receive 75% of the agreed amount. This fee covers payment processing, platform maintenance, and support services.

Payout Methods

SpaceLoud offers three payout options: Stripe, Stripe Global Payments, and PayPal.

Method	Platform Fee	Additional Fee	You Receive
Stripe	25%	None	75%
Stripe Global Payments	25%	None	75%
PayPal	25%	+2% (capped at $2)	~73-75%

What's the difference between Stripe and Stripe Global Payments? Both are powered by Stripe with no extra fees. Stripe (Express) is available in 39 countries and gives you access to a full Stripe dashboard. Stripe Global Payments extends support to 31 additional countries where Stripe Express isn't available, paying directly to your local bank account.

Why the PayPal fee? PayPal charges SpaceLoud a fee to send payouts. We pass this cost to influencers who choose PayPal. The fee is 2% of your payout amount, but never more than $2.

Examples:

• $100 booking via Stripe or Stripe Global Payments → You receive $75
• $100 booking via PayPal → You receive $73.50 ($75 - $1.50 fee)
• $200 booking via PayPal → You receive $148 ($150 - $2 cap)

Setting Up Stripe (Recommended)

Stripe is the recommended payout method. When you connect, SpaceLoud automatically selects the right Stripe option for your country — either Stripe Express or Stripe Global Payments.

How to Connect

1. Go to Settings → Payments
2. Click "Connect with Stripe"
3. Confirm your country in the popup
4. You'll be redirected to Stripe's onboarding
5. Complete the verification process
6. Return to SpaceLoud once finished

What You'll Need

• Government-issued ID
• Bank account details
• Social Security Number (US) or equivalent tax ID
• Business information (if applicable)

Verification Timeline

• Most accounts are verified instantly
• Some may require additional documents
• Stripe will email you if more info is needed
• Typically 1-2 business days for full verification

Supported Countries

SpaceLoud supports Stripe payments in 70 countries across two tiers:

Stripe Express Countries (39 countries)

These countries get the full Stripe Express experience with a Stripe dashboard:

North America: United States, Canada, Mexico

Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Asia-Pacific: Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore, Thailand

Middle East: United Arab Emirates

Stripe Global Payments Countries (31 additional countries)

These countries receive payouts directly to a local bank account via Stripe Global Payments:

Asia-Pacific: India, Indonesia, Philippines, Sri Lanka, Vietnam

Africa: Algeria, Côte d'Ivoire, Ethiopia, Kenya, Morocco, Rwanda, Senegal, South Africa, Tanzania, Tunisia

Middle East: Bahrain, Israel, Jordan, Kuwait, Oman, Qatar

Europe: Albania, Bosnia and Herzegovina, Iceland, Serbia, Turkey

South America: Ecuador

Central America & Caribbean: Bahamas, Jamaica, Panama, Trinidad and Tobago

Not in a Supported Country?

If your country isn't listed above, you can still get paid via PayPal. You can also contact hello@spaceloud.com to discuss options — we're always working to add more countries.

How Do I Know Which Type I Have?

You don't need to choose — SpaceLoud automatically selects the right option based on your country:

• If your country supports Stripe Express, you'll get a Stripe Express account with a full dashboard
• If your country supports Stripe Global Payments, you'll see a notice during setup that says "Payments to your country use Stripe Global Payments"
• Your payment settings page will show either "Stripe" or "Stripe Global Payments" so you always know which type you're using

Setting Up PayPal

PayPal is available as an alternative payout method, especially useful if Stripe isn't available in your country.

How to Connect

1. Go to Settings → Payments
2. Enter your PayPal email address
3. Save your settings
4. You're all set!

PayPal Fee

PayPal payouts include an additional 2% fee, capped at $2 maximum.

• This fee is deducted from your payout amount
• For payouts under $100, the fee is 2%
• For payouts $100+, the fee is capped at $2

Which Should I Choose?

Choose Stripe if:

• Stripe is available in your country (Express or Global Payments)
• You want to maximize your earnings (no extra fees)
• You prefer faster payout times

Choose PayPal if:

• Stripe isn't available in your country
• You already have an active PayPal account
• You prefer PayPal's interface and features

Note: You can have both Stripe and PayPal connected. If both are enabled, you can set your preferred payout method in Settings → Payments. By default, payouts go to Stripe when both are connected.

How Payments Work

Payment Flow

1. Artist Books You - Payment is held in escrow
2. You Create Content - Complete and post your content
3. You Submit Work - Submit your social media link
4. Artist Approves - They review within 48 hours
5. Payment Released - Funds sent to your payout account

When You Get Paid

Payment is released when:

• Artist approves all your submitted work
• OR the 48-hour auto-approval timer expires

Either way, you get paid!

The 48-Hour Guarantee

If an artist doesn't review your work within 48 hours:

• Work is automatically approved
• Payment is released to you
• This ensures you always get paid for completed work

Payment Timing

• Released immediately when work is approved/auto-approved
• Direct transfer to your connected payout account (Stripe or PayPal)
• Stripe Express: Arrives in 2-5 business days (depends on your bank)
• Stripe Global Payments: Arrives in 2-5 business days (depends on your country and bank)
• PayPal: Typically arrives within minutes to your PayPal balance

Tracking Your Earnings

Dashboard Overview

Your earnings dashboard shows:

• Pending - Work submitted, awaiting approval
• In Progress - Active bookings
• Completed - Paid transactions
• Total Earnings - Lifetime earnings on SpaceLoud

Payment History

View detailed history including:

• Artist name
• Campaign details
• Amount earned
• Payment date
• Transaction status

Troubleshooting

Payment Not Received

If your payment is delayed:

For Stripe (Express or Global Payments):

1. Check your Stripe account or bank account for pending deposits
2. Verify your bank details are correct
3. Look for any Stripe verification requests via email
4. Allow 2-5 business days after release

For PayPal:

1. Check your PayPal account balance
2. Verify your PayPal email is correct in SpaceLoud settings
3. Check PayPal's notifications for any holds or issues
4. PayPal payments typically arrive within minutes

Still Missing After 5+ Days

Contact us at hello@spaceloud.com with:

• Campaign/booking ID
• Expected payment amount
• Date work was approved
• Your Stripe Connect account email

Can't Set Up Stripe

If you're having trouble:

1. Check email for Stripe verification requests
2. Ensure all required info is provided
3. Try a different browser
4. Contact Stripe support directly
5. Email hello@spaceloud.com if issues persist

Stripe Opening in the Wrong Country

When connecting Stripe, some users notice it opens with a different country than expected (e.g., US instead of Brazil).

Why This Happens:

Your Stripe account country is determined when you first click "Connect with Stripe" based on the location in your SpaceLoud profile. Once created, Stripe accounts cannot change their country—this is a Stripe platform limitation.

This occurs if you:

• First connected Stripe without setting your country (defaults to US)
• Changed your SpaceLoud location after first connecting Stripe

How to Fix It:

1. Update your location in Settings → Edit Profile to your correct country
2. Go to Settings → Payments
3. Click "Disconnect Stripe" to disconnect your current account
4. Click "Connect with Stripe" again
5. Stripe will now open with your correct country
6. Complete the onboarding for your country

Important Notes:

• You must set your correct country before clicking "Connect with Stripe"
• Each country has different requirements (e.g., Brazil requires CPF, US requires SSN)
• If you've already received payments to your old account, contact hello@spaceloud.com before disconnecting

Work Submitted But No Payment

Check the status in your dashboard:

• Final Review - Waiting for artist (48-hour timer running)
• Revision Requested - Artist needs changes (resubmit)
• Completed - Payment should be in your account

Tax Information

Your Responsibilities

• Keep records of all earnings
• You may receive tax forms (1099 in the US)
• SpaceLoud doesn't provide tax advice
• Consult a tax professional for guidance

Record Keeping

Download payment records from your dashboard for tax purposes.

Need Help?

For payment-related issues, contact hello@spaceloud.com with:

• Your account email
• Campaign or booking ID
• Description of the issue
• Screenshots if helpful

Response time: Typically within 24 hours.