Managing Your Account

Keep your SpaceLoud account up to date and secure.

Accessing Settings

For Artists:

• Desktop: Click your profile picture (top right) and select "Settings"
• Mobile: Tap "More" in the bottom menu, then tap "Settings"
• Navigate using the sidebar tabs

Go to Artist Settings →

For Influencers:

• Desktop: Click your profile picture (top right) and select "Settings"
• Mobile: Tap "More" in the bottom menu, then tap "Settings"
• Navigate using the sidebar tabs

Go to Influencer Settings →

Profile Settings

Update your basic information:

• Display Name - How you appear on the platform
• Bio/Biography - Tell others about yourself
• Profile Photo - Use a professional, recognizable image
• Genres - Music genres you work with

Email Notification Settings

Batch Email Mode (Artists Only)

Control how you receive new offer notifications:

1. Go to Settings → Notifications
2. Find "Batch Offer Email Summary" toggle

When OFF (default):

• Receive an individual email for each new offer immediately

When ON:

• Receive one summary email per hour with all new offers
• Perfect for high-volume campaigns
• Reduces inbox clutter while keeping you informed

Password & Security

To change your password:

1. Go to Settings → Security (Artist | Influencer)
2. Enter your current password
3. Enter and confirm your new password
4. Click Update Password

Forgot Your Password?

If you've forgotten your password, you can reset it:

1. Go to the Sign In page
2. Click "Forgot your password?" below the password field
3. Enter your email address
4. Click "Send reset link"
5. Check your email for the password reset link
6. Click the link in the email (valid for 24 hours)
7. Enter and confirm your new password

Note: For security reasons, you won't receive a confirmation if the email doesn't exist in our system.

Magic Link Sign-In (Passwordless)

You can sign in without a password using a magic link:

1. Go to the Sign In page
2. Click the "Magic Link" tab
3. Enter your email address
4. Click "Send Magic Link"
5. Check your email for the sign-in link
6. Click the link to be automatically signed in

Important notes:

• Magic links expire after 1 hour
• Magic link sign-in is only available for existing accounts
• If you haven't signed in before, please use your password for the first login
• You can request a new magic link after 30 seconds if needed

Payment Settings

For Artists

1. Go to Settings → Payments
2. Add or update your payment method
3. Click "Manage Subscription" to access the Stripe portal

For Influencers

1. Go to Settings → Payments
2. Click "Connect Stripe Account" to set up payouts
3. Complete Stripe verification to receive payments

Managing Your Subscription

To view or change your subscription:

1. Go to Settings → Payments
2. Click "Manage Subscription"
3. This opens the Stripe Customer Portal where you can:
   • View your current plan
   • Upgrade or downgrade
   • Update payment methods
   • Cancel subscription

Canceling Your Subscription

1. Go to Settings → Payments
2. Click "Manage Subscription"
3. In the Stripe portal, click "Cancel subscription"
4. Follow the prompts to confirm

Important notes:

• Access continues until the end of your current billing period
• Active campaigns continue running
• Existing offers are not affected
• You can resubscribe at any time
• No refunds for partial billing periods

Tip: Even after your subscription has been canceled or expired, you can still access all of your Settings pages — including Payments, Notifications, and Change Email or Password. You don't need an active subscription to manage your account.

Deleting Your Account

If you'd like to permanently delete your SpaceLoud account, you can do so from your settings:

1. Go to Settings → Change Email or Password (Artist | Influencer) and scroll to the bottom
2. Review any blockers that may prevent deletion
3. Click "Delete My Account"
4. Type your email address to confirm
5. Click "Delete My Account" in the confirmation dialog

What happens when you delete your account

• You will be immediately signed out
• You will no longer be able to log in
• Your profile will no longer be visible on SpaceLoud
• You will be unsubscribed from all marketing emails
• (Influencers) Any pending proposals you have sent will be automatically withdrawn

Requirements before deleting

You must resolve the following before your account can be deleted:

For Artists:

• No active subscription — Cancel your subscription first. You can delete your account as soon as the cancellation takes effect.
• No active campaigns — Complete or close any campaigns that are in "Posted" or "In Progress" status from your Dashboard.
• No in-progress proposals — Finish or resolve any outstanding proposals (accepted, submitted, in review, or pending book-now requests) from your Dashboard.

For Influencers:

• No in-progress proposals — Complete or resolve any outstanding proposals (accepted, submitted, in review, or pending book-now requests) from your Dashboard.

Once all blockers are resolved, the delete button will become available.

Can I recover my account?

Account deletion is permanent. Once deleted, your account data cannot be recovered. If you're unsure, consider taking a break instead — this keeps your account intact in case you want to return later.

Social Media Accounts (Influencers)

Manage your connected platforms:

1. Go to Settings → Social Accounts
2. Connect or disconnect platforms
3. Update your profile URLs
4. Set your rates for each platform

Need Help?

If you're having trouble with your account settings, email us at hello@spaceloud.com.