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Vetting & Your Responsibility Before Accepting

SpaceLoud holds every influencer, creator, and curator on the platform to a high bar before they can ever appear in front of an artist. That said, the final decision to work with a specific person is yours — and it's an important one. This article explains what we do on our side, what we expect from you before you commit, and what accepting or sending an offer actually means.

How We Vet the Platform

Every influencer, content creator, and curator goes through a screening process before they're allowed to send offers or appear in Book Influencers:

  • Identity and account verification — we confirm the person controls the social accounts they claim
  • Audience and engagement review — we look for real followers, genuine engagement, and organic growth patterns
  • Content quality and consistency — we check that their content, niche, and posting history are legitimate
  • Payout verification — creators must complete Stripe Connect identity checks before they can be paid
  • Ongoing monitoring — accounts with fake engagement, bot traffic, or policy violations are removed

We take this seriously because your promotion is only as good as the person delivering it. But vetting is a starting point, not a substitute for your own judgment.

Your Responsibility Before You Commit

Before you click Send Offer or Accept, you are expected to do your own due diligence on the specific person you're about to work with. That includes:

  • Reviewing their profile — stats, platforms, past work, and any ratings from other artists
  • Clicking through to their social accounts — make sure their audience, content style, and tone actually match the song you're promoting
  • Reading their pricing and deliverables carefully — understand exactly what you're paying for on each platform
  • Asking questions in messages — if anything is unclear, message them before accepting

The right fit for your music is a subjective call that only you can make. A great influencer for one artist may be completely wrong for another — that's on you to determine, not us.

What "Send Offer" and "Accept" Mean

Clicking Send Offer or Accept is a binding commitment. When you do either, you are confirming that:

  1. You have reviewed the influencer, creator, or curator yourself and are satisfied they're a fit for your song and audience
  2. You agree to our Terms of Service and Refund Policy
  3. You are taking full responsibility for choosing to work with this specific person
  4. You understand that payment is captured or authorized at that moment

From the moment you accept, the creator is cleared to begin work and, in most cases, your payment is committed.

Refunds: What's Covered and What Isn't

We're clear and strict about this so there are no surprises.

You are covered if the creator fails to deliver:

  • If they don't post your content within 14 days of acceptance, a Get a refund button appears in your dashboard for an instant, no-questions-asked refund
  • If the work they submit doesn't match what was agreed, you can request revisions during the review window
  • If you believe a creator has acted in bad faith, contact hello@spaceloud.com and we'll investigate

You are not covered for subjective mismatch of expectations:

Once you've accepted an offer and the creator delivers the posts as agreed, refunds are not available on the basis that:

  • Their audience "felt different" than you expected after the post went live
  • The views, likes, or engagement were lower than you hoped
  • The aesthetic or tone of their content wasn't what you pictured
  • You changed your mind about the fit after the fact
  • You discovered something about the creator you could have seen on their profile before accepting

These are all judgments you are responsible for making before you click accept or send. Once the creator has delivered what you agreed to, the transaction is complete and the payment belongs to them.

This isn't a policy we enforce reluctantly — it's the only way a two-sided marketplace works. Creators invest real time producing and posting content based on your commitment. We can't claw that back because expectations shifted after the fact.

A Simple Rule of Thumb

If you wouldn't be happy with the outcome after seeing everything available on their profile, don't accept the offer. Decline it, counter it, or message them with questions. Once you accept, you own the decision.

Still Have Questions?

Next

Creating Your First Campaign

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